Troubleshooting

This page covers some common problems and questions about i-Mail

	Troubleshooting
	Frequently Asked Questions

Any questions or problems that are not listed in this document should be forwarded to iMailHelp@di.co.nz. Please note that registered users of i-Mail maintain a higher level of response for questions and problems. All unregistered users will have their issues looked into on a first in first served basis when the time is available to us.

Troubleshooting

I have just installed i-Mail, but when it loads all I get is 'Configuration Read Failed'

You have probably not fully configured your system yet. i-Mail required that all configuration files and directories are loaded before it will start. The easiest way to guarantee that these files are loaded is to run ADMIN.EXE, click on all of the tabs at the top of the window and select Ok. This will create default configuration files if they do not exist.

I have just installed i-Mail, but when it loads all I get is 'Invalid Licence Key'

You need to re-check the registration codes and key you entered in the General Tab. They are probably wrong.

When I try to load i-Mail I get the message 'Loader cannot find public symbol' followed by a bunch of programming codes and i-Mail will not run.

You need to put the latest service pack on your server.

Well the setup was simple, but the Admin program does not have the OK, Cancel, Apply or Help buttons. Have I got the right version?

The i-Mail admin program is designed to run on a minimum of 800x600 resolution. To increase the resolution of your display, run the control panel and double click Display. Go to the settings tab and change the display area from 640x480 to at least 800x600.

I have configured POP collection from my ISP and told i-Mail to forward it to my GroupWise server but mail just disappears?

You have probably wrongly configured .forwarding for GroupWise. The POP connector should not be set to 'Forward to' for a domain, this is for single user account forwarding only. Set the POP connector for obtaining recipients from message headers, then set up your domain in the remote domains section of the domains tab. This domain should then be given the IP or DNS address of your GroupWise server.

Frequently Asked Questions

Does i-Mail have dial-up mail collection using POP?

Yes, this is one of the key functions of i-Mail. i-Mail also allows you to configure at what times you want to download mail from the internet. (See additional Q&A on this below)

I have my own registered domain name and want to be able to create, delete and change which names are defined on my local mail system, what do I need my ISP to set up for me?

Your ISP needs to provide you with a single POP account with a user name and password and a dial up account to give internet access, again with a user name and password. They also need to configure routing for all users at your domain to be delivered into this POP mail box. i-Mail will take the mail out of this mail-box and distribute it locally based on what you have configured.

Can I run i-Mail on NetWare 3.12?

Yes, however you must install NetWare IP first, specifically for the file NETDB.NLM which is required for DNS operations. i-Mail version 1.0x only is supported on NetWare 3.12.

Can I run i-Mail on NetWare 4 or NetWare 5?

Yes!

Does i-Mail integrate with users defined on a NetWare server?

Yes.

Does i-Mail integrate with NDS?

Yes.

Can i-Mail be used as a mail router for mail systems other than GroupWise?

Yes. Any SMTP capable mail server should be able to accept messages from i-Mail

How do I configure i-Mail to use the modem on my server

i-Mail does not talk directly to modems. You need to configure IP on your server and bind it to a modem configured as a network interface. Use inetcfg.nlm on a NetWare 4 server to do this.

How do I configure i-Mail to use a modem elsewhere on my network

If you are using a modem somewhere else on your network, the PC it is connected to needs to be configured as an IP router or mail proxy. This allows i-Mail to talk to the internet as if it were directly connected. There are several products available to do this, ask your ISP which one would best suit your needs.